meet your
agentic social
team.
Pinpoint is built to clone your best social hires.
the work behind your social, handled.
Pinpoint is your whole social team behind the scenes: community management, strategy, and creator recruiting, all in your brand's voice, around the clock. It replies to every comment and DM, hides negativity, sends buyers the right link, finds and screens creators, and reports on what's working. Your social person never has to log in. Pinpoint only reaches them, in Slack, email, text, or your help desk, when it actually needs a human.
five ways we help.
time back
Agents handle the replies, FAQs, moderation, and order issues, so your team only sees what needs a human. Stakt saves 20+ hours a week.
revenue
Buying intent in comments and DMs gets the exact product link, tracked with UTMs. At Overtime, 45% of DM conversations convert to purchase.
ad performance
Negativity hidden and questions answered on live ads in minutes, so the spend you've already paid for works harder. Most brands see a 10 to 20% ROAS lift, and In Good Taste saw 71%.
more creator partners
Inbound creator DMs are screened and routed, and Scout finds creators who fit your brand and drafts the intro DM.
ai visibility
Every product question gets a public, accurate answer in your voice, so AI search finds consistent, correct answers about your brand.
community management
Every comment, DM, and mention, answered, moderated, and converted, 24/7.
creator partner recruiting
Screens inbound creator DMs. Scout finds new creators for you and drafts the intro DM.
strategy
Competitor tracking, trend alerts, and a weekly read on what customers are saying.
content roadmap
Agentic scheduling, planning and posting on your behalf, next up.
the day-to-day, fully handled.
Every comment, mention, and DM across organic, paid, and influencer content. Pinpoint handles about 95% of it. The other 5% routes to the right person or system.
engagement
Replies to and likes positive comments and DMs, instantly, in your voice.
faq
Answers questions and flags knowledge gaps back to your team.
moderation
Hides and handles negativity like a person would, not an obvious filter.
product discovery
Spots buying intent and sends the exact product link, agentic CRO energy.
data collection
Captures emails and phone numbers from conversations and syncs them to your CRM, automatically.
escalation
Anything uncertain, usually ~5% of volume, routes straight to your team.
the growth channel traditional platforms don't offer.
You define what "a good creator partner" means to you in plain English, audience size, engagement rate, demographics, platforms, and Pinpoint applies it to every inbound DM.
inbound screening
Of 100 creator DMs, about 95 get a reply, a code, or a pass. The best 5 get flagged to a human so they never slip through.
scout, outbound discovery
Scout finds creators who fit your brand, ranks each one by fit with the reason it picked them, and drafts the intro DM. When a creator replies, the creator partner agent takes over.
the research, done for you.
Competitor analysis, sentiment tracking, and trend reports, sent on any schedule to email or Slack. Or just chat with your own social data, like Claude or ChatGPT, but for social.
competitor tracking
Benchmarks you against up to 7 competitors, in plain English.
trends
A morning digest of content trending in your niche, with comments already drafted, basically doing what Duolingo or Wendy's do, automatically.
insights
Reads every interaction across organic, paid, and influencer content and sends a weekly report covering what customers are saying, top questions, restock requests, negativity themes, reactions to collabs, plus suggested action items.
ask pinpoint
A plain-English chat interface over everything Pinpoint tracks.
planning and posting, next on the roadmap.
The fourth pillar of a social team's job. Pinpoint doesn't do this yet. We're telling you now because it's coming, not because it's live today.
agentic scheduling roadmap
Planning and posting content on your behalf, in your brand voice, with the same shadow-mode approval process as everything else Pinpoint does.
nothing goes live
until you trust it.
Every agent launches in shadow mode. It drafts every response, but nothing posts until your team approves it. Most brands stay in it anywhere from a few days to two weeks, learning from every edit along the way. Reviewing a draft takes a fraction of the time it took to write the reply.
Agents train on your voice
Years of your own past replies across Meta, TikTok, your products, and your help desk.
Shadow mode drafts everything
You see exactly what would've been said, before anyone else does.
you approve or edit
Every edit trains the agent further. It never stops getting sharper.
It goes live, on your call
Flip it live on your call. Most brands are live within days to two weeks.
real brands, real numbers.
"Not gonna lie, before Pinpoint we were just kind of winging it in the comments. Like we knew we should be replying to people but it always fell to the bottom of the list. Now it just... handles it? In our voice, catches the stuff that actually needs a human, and I get a Slack ping if I'm needed. Feels less like a tool and more like we just quietly hired someone."
zero work to onboard.
time saved from day one.
We build everything. All your team does is connect their systems and review the first drafts, which is already faster than doing it themselves.
You connect
One-click integrations. No technical folks needed. Literally just log in.
We build
Our team builds every agent and puts them in shadow mode.
You review
Reviewing a draft is far faster than researching and writing a reply, so you save time even in shadow mode.
Agents go live
Your time on this drops to zero. Any notifications where you're needed get routed to Slack, email, or your help desk.
Kate Quinn: deal signed 9/24, onboarding + shadow mode 9/28, agents fully live 10/5.
pinpoint.
Clone your best social hires.